Privacy Policy

Last updated: August 4, 2026

Emerald Pest Solutions LLC (“Emerald Pest Solutions,” the “Company,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request pest-control services, communicate with us, or otherwise use our services.

This Privacy Policy also explains your choices concerning email, telephone, and text-message communications.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy. Where required by law, we will obtain your consent before collecting or using your information for a particular purpose.

1. Company Information

Emerald Pest Solutions LLC
7777 N. Wickham Road, Suite 12-220
Melbourne, Florida 32940
United States

Email: info@emeraldpestsolutionsllc.com

Website: https://emeraldpestsolutionsllc.com/

2. Definitions

For purposes of this Privacy Policy:

Account means an account created for you to access portions of our services, if account functionality is offered.

Affiliate means an entity that controls, is controlled by, or is under common control with Emerald Pest Solutions.

Cookies are small files stored on a computer, mobile device, tablet, or other device when a website is accessed.

Device means a computer, mobile phone, tablet, or other device capable of accessing our website or services.

Personal Information or Personal Data means information that identifies, relates to, describes, or could reasonably be linked with an identifiable individual or household.

Service Provider means a person or organization that processes information or performs services on our behalf.

Services means our website, pest-control services, customer communications, appointment scheduling, estimates, customer support, and related offerings.

Usage Data means information collected automatically when you access or interact with our website or online services.

You means the individual accessing or using our website or services, or the organization on whose behalf that individual is acting.

3. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

We may collect information that you voluntarily provide, including:

First and last name
Email address
Telephone or mobile number
Service address
Billing address
City, state, and ZIP or postal code
Property or pest-control information
Appointment details
Service requests
Account information
Payment and transaction information
Communications you send to us
Reviews, survey responses, or customer feedback
Marketing and communication preferences
Text-message consent and opt-out records

Please do not provide sensitive personal information through website forms unless it is reasonably necessary for us to provide the requested service.

Information Collected Automatically

When you visit our website, we or our Service Providers may automatically collect certain Usage Data, including:

Internet Protocol address
Browser type and version
Device type
Operating system
Pages viewed
Referring website or source
Date and time of access
Time spent on pages
Links or buttons selected
Approximate geographic area derived from an IP address
Unique device or browser identifiers
Website performance and diagnostic information

When you access the website using a mobile device, we may also collect information about the mobile device, mobile browser, operating system, and network connection.

Information From Other Sources

We may receive information about you from sources such as:

Advertising and analytics providers
Scheduling or customer-management platforms
Payment processors
Lead-generation platforms
Referral partners
Publicly available sources
Social-media platforms when you interact with our pages
Other individuals who request services on your behalf

We use information received from other sources in accordance with this Privacy Policy and any restrictions imposed by the source.

4. Cookies and Similar Technologies

We and our Service Providers may use cookies, pixels, tags, scripts, local storage, web beacons, and similar technologies to operate and improve the website.

These technologies may be used to:

Keep the website functioning properly
Remember user preferences
Maintain website security
Understand website traffic and visitor behavior
Determine how visitors found the website
Measure advertising and marketing performance
Improve website content and usability
Prevent fraud or misuse

Types of Cookies

Essential Cookies: Necessary for the website to function, provide requested features, and maintain security.

Preference Cookies: Remember selections or preferences that improve your experience.

Analytics Cookies: Help us understand how visitors interact with the website.

Advertising Cookies: May help us measure advertisements, understand campaign performance, or deliver relevant advertising where permitted.

Cookies may be either session cookies, which expire when you close your browser, or persistent cookies, which remain on your device for a specified period.

You can configure your browser to block or delete cookies. Disabling certain cookies may prevent portions of the website from functioning properly. Where required, we may provide a cookie consent or preference tool.

5. How We Use Personal Information

We may use Personal Information to:

Provide pest-control inspections, estimates, treatments, and related services
Schedule, confirm, change, or cancel appointments
Respond to questions and service requests
Create and manage customer records or accounts
Process payments and maintain transaction records
Communicate about appointments, technician arrival times, service updates, invoices, renewals, and customer support
Send requested estimates, documents, or information
Provide safety, security, or operational notices
Send promotional communications when permitted
Personalize and improve our website and services
Analyze website usage and marketing performance
Maintain website and information security
Detect fraud, abuse, or unauthorized activity
Establish, exercise, or defend legal claims
Enforce our agreements and policies
Comply with legal, tax, regulatory, licensing, and recordkeeping obligations
Evaluate or complete a merger, acquisition, financing, restructuring, or transfer of business assets
Accomplish another purpose disclosed when the information is collected
Accomplish another purpose with your consent

6. Email and Marketing Communications

We may use your contact information to send information about our services, promotions, seasonal pest-control recommendations, special offers, or other updates.

You may unsubscribe from promotional emails by selecting the unsubscribe link included in an email or by contacting us.

Opting out of promotional email communications does not prevent us from sending non-promotional messages relating to appointments, existing services, transactions, account administration, safety matters, or customer-support requests.

7. Text-Message and SMS Communications

Consent to Receive Text Messages

When you voluntarily provide your mobile number and affirmatively opt in to our text-messaging program, you consent to receive text messages from Emerald Pest Solutions at the number you provided.

Messages may include:

Appointment confirmations and reminders
Scheduling updates
Technician arrival notifications
Service-status updates
Estimate or invoice notifications
Customer-support communications
Account or payment reminders
Informational messages
Promotional offers and marketing messages, when you have consented to receive them

Consent to receive promotional text messages is not a condition of purchasing any property, goods, or services.

Your consent applies to the mobile number you provide. You represent that you are the subscriber or customary user of that number and that you are authorized to provide consent for it.

Automated Technology

Where disclosed at the time of enrollment, messages may be sent using an automatic telephone dialing system, automated platform, or similar technology.

Message Frequency

Message frequency varies based on your service activity, appointment schedule, requests, and communication preferences. Promotional message frequency may also vary.

Message and Data Rates

Message and data rates may apply according to your wireless carrier and mobile service plan. Emerald Pest Solutions is not responsible for charges imposed by your carrier.

Wireless carriers are not liable for delayed or undelivered messages.

How to Opt Out

You may stop receiving text messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, QUIT, or another clearly communicated opt-out request.

After receiving an opt-out request, we may send one final message confirming that you have been unsubscribed. We will then stop sending messages covered by your opt-out request unless you later provide renewed consent.

You may also request removal by contacting us at info@emeraldpestsolutionsllc.com.

Help

For assistance, reply HELP to a text message or contact us at:

info@emeraldpestsolutionsllc.com

Promotional and Service-Related Messages

Where supported by our messaging system, you may be able to opt out of promotional text messages while continuing to receive important non-promotional communications concerning appointments, active services, safety matters, invoices, or customer-support requests.

However, replying STOP may unsubscribe your number from all messages sent through the applicable messaging program. You may contact us directly to update your communication preferences.

Mobile Information and SMS Consent

We do not sell mobile telephone numbers, SMS opt-in information, or text-message consent records.

We do not share mobile opt-in information, SMS consent, or text-message originator information with third parties or affiliates for their independent marketing or promotional purposes.

We may disclose limited mobile information to Service Providers that help us operate our messaging program, including communications platforms, telecommunications providers, wireless carriers, customer-management systems, and technical-support providers. These providers may use the information only as necessary to provide services to us, maintain security, prevent fraud, comply with law, or support message delivery.

Text-message consent records will not be transferred to third parties for purposes unrelated to operating our communications program, except when required by law or as part of a business transaction subject to appropriate privacy protections.

Changes to Your Mobile Number

You agree to notify us if you stop using or change the mobile number you provided. This helps prevent messages from being sent to a person who later receives that number.

Privacy Policy and Terms

By enrolling in our text-messaging program, you acknowledge that you have reviewed this Privacy Policy and any applicable texting terms presented when you enroll.

Your continued use of our services does not, by itself, replace any specific consent required by law for promotional or automated text messages.

8. How We Disclose Personal Information

We may disclose Personal Information in the following circumstances.

Service Providers

We may disclose information to vendors and contractors that perform services for us, including:

Website hosting
Website maintenance
Analytics
Advertising measurement
Customer relationship management
Appointment scheduling
Payment processing
Email delivery
Text-message delivery
Call tracking
Customer support
Data storage
Cybersecurity
Accounting, insurance, and professional services

Service Providers may access information only as reasonably necessary to perform services for us or comply with applicable obligations.

Affiliates

We may disclose information to Affiliates that are required to handle the information consistently with this Privacy Policy.

Business and Referral Partners

We may disclose information to a business or referral partner when necessary to provide a service you requested or when you have authorized the disclosure.

Mobile opt-in data and SMS consent will not be disclosed to business partners for their independent marketing or promotional purposes.

Business Transactions

Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.

Any successor that receives Personal Information will be expected to process it in accordance with applicable law and the privacy notice governing the information at the time of transfer.

Legal and Safety Purposes

We may disclose information when we reasonably believe it is necessary to:

Comply with applicable law, regulation, subpoena, court order, or legal process
Respond to a lawful request from a government or law-enforcement authority
Protect the rights, property, or safety of Emerald Pest Solutions, our customers, or others
Detect, investigate, or prevent fraud, security incidents, or unlawful conduct
Enforce our contracts, policies, or legal rights
Establish, exercise, or defend legal claims

With Your Direction or Consent

We may disclose information when you direct us to do so or provide consent.

9. Sale of Personal Information

We do not sell Personal Information for monetary compensation.

Certain advertising or analytics activities may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws even when money is not exchanged. Where applicable, we will provide any notices, choices, or opt-out mechanisms required by law.

We do not sell mobile phone numbers, SMS consent records, or mobile opt-in information.

10. Data Retention

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The length of our customer relationship
The nature of the information
The purposes for which the information was collected
Warranty, service, or dispute considerations
Tax, accounting, licensing, insurance, or legal requirements
Fraud-prevention and security needs
Applicable statutes of limitation

Usage Data may be retained for analytics, security, diagnostics, or service-improvement purposes.

We may retain records of communication consent and opt-out requests for as long as reasonably necessary to document and honor your preferences and comply with applicable law.

When information is no longer reasonably necessary, we may delete, de-identify, or securely dispose of it.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, communication system, Internet transmission, or electronic storage method is completely secure. We cannot guarantee the absolute security of information.

You are responsible for using reasonable care when submitting information online and for protecting any account credentials provided to you.

12. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request that we:

Confirm whether we process your Personal Information
Provide access to certain Personal Information
Correct inaccurate Personal Information
Delete certain Personal Information
Provide a portable copy of certain information
Restrict or object to certain processing
Allow you to withdraw consent
Allow you to opt out of certain targeted advertising, sales, or sharing
Review a decision concerning a privacy-rights request

These rights are not absolute and may be subject to legal exceptions.

To submit a privacy request, contact us at:

info@emeraldpestsolutionsllc.com

Please describe your request and provide enough information for us to identify the relevant records. We may need to verify your identity before completing a request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

You may use an authorized agent to submit a request where permitted by law. We may require proof that the agent is authorized to act on your behalf.

13. Do Not Track and Browser Privacy Signals

Some browsers provide “Do Not Track” settings or other privacy-preference signals. Because there is not a uniform standard for all such signals, our response may depend on the technology used and applicable law.

Where legally required and technically supported, we will process recognized browser-based opt-out preference signals.

14. Payment Information

Payments may be processed by a third-party payment processor. We may not directly receive or retain complete payment-card information.

Payment processors handle payment information under their own privacy policies and security practices. We encourage you to review the privacy notices of any payment provider used to complete a transaction.

15. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services that we do not operate.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. This Privacy Policy does not apply to information collected independently by those third parties.

We encourage you to review the privacy policy of each third-party website or service you access.

16. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect Personal Information directly from children under 13.

If you are a parent or guardian and believe a child has provided Personal Information to us without appropriate authorization, please contact us. If we learn that we collected such information, we will take reasonable steps to delete it, subject to applicable legal requirements.

17. Processing and Transfer of Information

Information may be processed and stored in the United States or in another location where we or our Service Providers operate.

Those locations may have privacy laws that differ from the laws where you live. We take reasonable measures designed to ensure that information is handled consistently with this Privacy Policy and applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, or legal obligations.

When we make changes, we will update the “Last updated” date at the top of this page. When required, we may provide additional notice through the website, email, text message, or another appropriate method.

Changes become effective when the revised Privacy Policy is posted unless a different effective date is stated.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

Questions, privacy requests, or concerns regarding this Privacy Policy may be submitted using the following contact information:

Emerald Pest Solutions LLC
7777 N. Wickham Road, Suite 12-220
Melbourne, Florida 32940
United States

Email: info@emeraldpestsolutionsllc.com